Privacy Policy

Effective Date: 01/09/2025

The Grievance Management App ("we", "our", "us") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using our services.

Information We Collect

• Basic details: Name, Email, Phone Number, Address, Gender, Age
• Authentication data: Phone number and OTP for login
• Grievance details: Information you submit when registering a grievance
• Generated grievance ID for tracking
• Chatbot data: Queries shared with our AI chatbot

How We Use Information

• To provide secure login and account access
• To register, manage, and track grievances
• To allow you to check grievance status and search by grievance ID
• To provide chatbot support
• To communicate updates or notifications about your grievance
• To improve app functionality and user experience

Sharing of Information

We do not sell your personal information. Data may be shared only:

• With government bodies or grievance authorities for resolution
• With third-party service providers (e.g., OTP verification)
• If required by law or legal process

Data Security

We use industry-standard measures to protect your information, but no method of storage or transmission is completely secure.

Data Retention

We retain data as long as necessary to provide services or as required by law. Data no longer needed will be securely deleted or anonymized.

Your Rights

• You may access and update your personal information
• You may request deletion of your account and data
• You may withdraw consent where applicable

To delete your data, please visit: Delete Account Data

Children’s Privacy

This App is not intended for children under 13 (or the minimum age required by local law). We do not knowingly collect information from children.

Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted here with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at:

Oasys Technologies Pvt Ltd
Block-B, Ground Floor, Fortune Tower
Near XIMB
Bhubaneswar, Odisha 751023
India
Email: info@oasystspl.com